Upcoming Process Updates
To improve efficiency, we are updating our service models. Please review the upcoming appointment requirements, mail-in protocols, and fee schedules below. These changes will take effect on July 1. Forms and scheduling links will be made available closer to the launch date.
In-Person Appointments & Processing Times
Starting July 1, appointments will be required for all in-person services. We are shifting to a 10-minute appointment model with two specific scheduling options:
Appointments in Advance
- Booking Window: Slots will open 2 weeks in advance.
Day-of Appointments
- Booking Window: Each day at 10 AM, booking slots will become available for same-day afternoon appointments.
⚠️ Required Preparation & Wait Times
Form Requirement: A paper request form MUST be completely filled out prior to your scheduled appointment time. If you arrive with an incomplete form, it may lead to your appointment being delayed or other appointments being processed ahead of yours. Note: The required forms will be made available for download prior to July 1.
Processing Wait Time: Documents may not be completed during your 10-minute window. Depending on daily volume, processing can take up to 2 hours. Please plan your future visits with this potential wait time in mind.
Mail-In & Drop Box Policies
We are updating how we handle physical document submissions to ensure greater security and proper tracking.
No Longer Available Physical Drop Box Discontinued
We will no longer accept documents via our physical office drop box. A "digital drop box" option is planned for the future, and additional details will be announced when available.
No Longer Available No In-Person Pick-Up for Mail-Ins
We are discontinuing the option to mail documents to us and pick them up in person. If you mail a document to us, it must be mailed back to you.
- We strongly recommend including a return envelope with a tracking number (USPS, FedEx, UPS).
- The Office does not track mail once it leaves and is not responsible for items lost in transit.
- Documents will be sent using USPS First Class Mail with no tracking if a prepaid shipping label is not provided.
Timeline Mail-In Processing Schedule
Mail-in requests will be processed within 1 to 3 business days from the date we receive them in our office.
Please Note: Mailing takes longer overall. Due to strict safety protocols, all incoming mail must go through a security check along with processing through State Mail, which adds a couple of days to the transit time. To ensure timely delivery, consider using a commercial carrier like FedEx or UPS.
New Fees and Submission Methods
| Service Type | Fee |
|---|---|
| In-Person, Same-Day Document | $20 per document |
|
"Same Signer" Volume Discount Applies if 2 or more documents are signed by the same public official or notary. |
$5 for each additional document (after the first $20 document) |
| Mail-In Paper Document (Not same-day) | $5 per document |
| Electronic Document (Available July 9) | $5 per document |
| Adoption Document | $5 per document |
Unsure about "Same Signer" eligibility? Call 801-538-1041 for questions regarding your documents.